ABOUT US
My name is Shanel and I am a professional makeup artist with over 10 years of experience in the beauty industry. Specializing in makeup artistry, bridal makeup, editorial looks, special effects. I am known for my attention to detail, creativity, and ability to enhance the natural beauty of each client. With a passion for both classic and cutting-edge techniques, I stay up-to-date with the latest trends and continuously hone my craft through advanced training and collaborations with top industry professionals. Whether working on a photoshoot, wedding, or special event, I create custom looks tailored to each client’s unique style and vision. Driven by a love for artistry and transformation, I bring a personalized and professional touch to every project, making sure every client leaves feeling confident and radiant. Your MUA, Shanel XoXo Studio Policy We strive to maintain a positive, respectful, and focused environment for all clients. By signing this waiver, you agree to adhere to the following policies during your appointment: • No Chewing Gum: Please refrain from chewing gum during the appointment. • Limit Phone Usage: We ask that you minimize phone use to ensure a smooth and uninterrupted session. • Good Vibes Only: We aim to create a positive atmosphere. Please bring an open and positive mindset to your session. • Keep Your Head Up: During certain services, it’s important to keep your head up and follow the technician’s instructions. • No Food/Drink: Please do not bring or consume any food or drinks during the appointment. Accepted forms of payment for any remaining balance include: Tap to Pay (Preferred), cash, or Buy Now, Pay Later (BNPL). CONTACT NUMBER: (817) 661-1136
CANCELLATION POLICY
**Booking Policy** ALL DEPOSITS ARE NON-REFUNDABLE AND NON-TRANSFERABLE AND GOES TOWARDS REMAINING BALANCE Accepted forms of payment for any remaining balance include: Tap to Pay (Preferred), cash, or Buy Now, Pay Later (BNPL). - **Cancellation Policy**: - A 100% cancellation fee will be charged for any no-shows. - A 100% cancellation fee applies if the appointment is canceled within the 24-hour window prior to your scheduled time. - If you cancel outside the 24-hour window of scheduled time, no cancellation fee will be charged. Any cancellations made after that 24-hour window may incur a fee based on the above terms. -**Rescheduling Policy**: 1. Cancellation of Existing Appointment: To reschedule, the current appointment must be officially canceled. 2. Non-transferable Deposit: The deposit from the original appointment cannot be transferred to the new one. 3. Forfeited Deposit: The deposit from the canceled appointment is forfeited, meaning the customer will lose the original deposit. 4. New Deposit Required: A new deposit must be paid for the rescheduled appointment. This policy emphasizes that rescheduling is treated as a new booking rather than a continuation of the original appointment, making the initial deposit non-recoverable. - **Late Arrival Policy**: - If you are **10 minutes late**, a $20 late fee will be applied. - If you are **15 minutes late**, the appointment will be canceled, and a 100% cancellation fee may apply. 8pm-8am **appointments are $175 Please respect the schedule to ensure the best service experience for everyone!